Pension Administrator - Hybrid

Job Title: Pension Administrator
Location: Darlington (Hybrid Working Available)
Contract Type: 12 Month FTC

We’re working with a well-established financial services organisation based in County Durham to recruit a Pension Administrator to join their growing team. This is a fantastic opportunity for someone with experience in pension scheme administration—particularly defined contribution schemes—who is looking to develop their career in a supportive and forward-thinking environment.

The successful candidate will be part of a team responsible for delivering high-quality pension administration and member support services. This includes handling day-to-day scheme operations, responding to member queries, and ensuring compliance with internal and external standards.

• Administer pension schemes with a focus on defined contribution arrangements.
• Act as a first point of contact for scheme members, providing support via phone, email, and post.
• Process member transactions and maintain accurate records.
• Collaborate with internal teams to ensure smooth delivery of services.
• Support communication and engagement initiatives for scheme members.
• Contribute to continuous improvement of processes and service delivery.

• Minimum of 2 years’ experience in pension administration, ideally with defined contribution schemes.
• Strong communication skills—both written and verbal—with a professional and empathetic approach.
• Highly organised with the ability to manage multiple tasks and meet deadlines.
• A team player who is also comfortable working independently.
• Passionate about delivering excellent service and maintaining high standards of accuracy.
• Right to work in the UK is essential (this role is not eligible for visa sponsorship).

• Competitive salary based on experience
• 28 days annual leave plus bank holidays
• Defined benefit pension scheme
• Health cash plan
• Hybrid and flexible working options
• Paid volunteering days and other lifestyle benefits