People and Development Operations Lead

The People and Development team is responsible for driving the organisation's people strategy, supporting a culture of continuous learning, performance, and engagement. This role is a trusted source of advice and guidance on employee relations and people development matters, ensuring robust and compliant procedures and processes are in place.

Client Details

Our client is a well-established large organisation in the public sector based in Sheffield.

Description

What you will do

• Provide support, advice and guidance on employee relations, including performance management, conduct and conflict resolution. This involves autonomous handling of casework, advising and supporting managers in line with our policies and procedures; highlighting and escalating complex and high risk cases where necessary.
• Provide advice and guidance to leaders and managers on learning and development programs and learning interventions to support organisational objectives and operational delivery.
• Design and deliver engaging learning solutions, making appropriate decisions in relation to delivery method (e.g. pathways, learning platform, workshops, etc), and ensuring alignment with organisational needs.
• Support the delivery of the people strategy and people plan, through effective management of day to day operations; reviewing, developing and implementing people and development policies and processes, ensuring they reflect our commitment to equality, diversity and inclusion, and are legally compliant and proportionate.
• Build strong relationships with the people business partners, collaborating to gain insight across the business to continually improve our service and identify opportunities for improvement. Provide constructive challenge to stakeholders.
• Be the primary point of contact, for all employee relations queries and learning and development requests. Build strong professional relationships with managers and leaders, as the specialist source of advice and guidance.
• Oversee the 'core' people development offer, evaluating and analysing feedback and identify areas for improvement. Be the point of escalation for people and development officers, providing guidance and enabling decisions at the appropriate level, in line with policy, procedure, best practice and legislative requirements.
• Manage the wellbeing processes, including occupational health and workplace adjustments to ensure the health and wellbeing of our people
• Provide guidance and direction to the team on routine people metrics, providing accurate reporting, which informs decisions, measures performance and progress of the people plan. Use continuous review of reporting and systems to identify opportunities to automate processes and recommend improvements.
• Manage, support and coach direct reports and others in the team in a way that inspires, develops, motivates, and engages them.
• Delegate work across the team as appropriate, managing capacity and workloads.

Profile

Your skills, knowledge and experience

• Minimum CIPD level 5 or equivalent experience, with practical working experience in application in both employee relations and people development.
• Proven experience and ability to work confidently and autonomously in managing a employee relations caseload in both informal and formal processes, with the ability to mediate disputes and find resolutions that meet the needs of the people and the organisation.
• Up to date understanding of UK employment law and best practice in employee relations and people development. Evidenced experience of applying legislation in an organisational context when providing advice and guidance.
• Proven experience of understanding, designing and delivering learning and development initiatives to support organisational objectives
• Proactively identify and manage risks in relation to employee relations, data trends and people policy. Ability to clearly articulate risk levels and recommendations for mitigation.
• The ability to effectively communicate with stakeholders, including colleagues, managers, leaders and external stakeholders.
• The ability to manage a range of responsibilities and competing priorities, prioritising work effectively.
• Good working knowledge of human resource and learning systems and platforms
• Ability and experience in analysing people data and reporting
• Ability to work independently and as part of a team, collaborating effectively across the organisation
• Experience of managing people, effective delegation and managing performance. Proven track record of coaching and motivating to achieve people and development operational objectives.

Job Offer

• A starting salary of c£43,000, rising to £45,000 after completion of 6 month probation
• Initial 8 month fixed term contract
• 25 days plus 8 bank holidays
• Excellent benefits
• Hybrid working, 2 days in the office in Sheffield city centre and flexible working
• 37 hour week