Performance Services Support Officer

Produce timely and accurate routine and ad hoc performance reports for managers and senior stakeholders.

Support the development and maintenance of service, team, and directorate-level performance measures.

Collate and verify data for statutory returns and national reporting requirements.

Analyse local and national datasets, benchmarking performance and identifying trends.

Offer proactive performance support and guidance to service managers.

Collaborate with partner agencies on multi-agency reporting requirements.

Contribute to training initiatives for staff, managers, and elected officials around performance and service improvement.

Provide project support for performance improvement initiatives and business transformation programmes.

Assist in the development and implementation of new performance and reporting systems.

Coordinate and monitor workstreams, ensuring delivery to time, cost, and quality standards.

Assist in procurement and compliance processes related to project delivery.

Develop strong working relationships across teams and with external organisations.

Represent the Performance Services function at public events, meetings, and workshops.

Ensure compliance with legal standards around data sharing and information governance.

Demonstrated experience supporting or delivering performance, project, or change management activities.

Experience working with stakeholders at all levels.

Track record in producing accurate performance reports and insights.

Skilled in using spreadsheets, databases, and performance/reporting tools

Understanding of statutory reporting requirements across public sector services (e.g., Adult and Children's Social Care, Education, Community Services).

Strong grasp of data quality principles, performance frameworks, and project governance.

Confident in interpreting and manipulating complex datasets.

Excellent communication and interpersonal skills.

Skilled in presenting data and insights to both technical and non-technical audiences.

Minimum Level 4 qualification or equivalent relevant experience in a related field.

Willingness to travel for work-related meetings and events.

Flexibility to attend meetings or support activities outside standard working hours when needed.