Planner

Disrepair Planner
Location:   Croydon
Term: Full time / temp to perm
Salary: £16.91ph umbrella rate

Hiring ASAP

Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments

Day to Day:

• Answer incoming calls with regards to repairs issues
• Scheudle works for up to 20 engineers 
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests.
• Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
• Adopt a continuous improvement mindset and proactively seek ways to improve the way you work.

Requirements:

• Social Housing and repairs experience
• To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
• You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face.
• The main thing is that you have a positive can-do attitude and are a great team player. Experience in social housing is essential.

If you meet the criteria above and relish the idea of working for a well-established business, we’d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on , or email  for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.