Planning Officer

• Pay Rate: £20.98
• Location: Bury Council
• Job Type: Full-time, Temporary (5 months)

Bury Council are looking for a Planning Officer to join their repairs department. This role is crucial for scheduling and managing repair works effectively to meet the council's operational targets. The position offers a competitive hourly rate and requires a commitment to a full-time schedule for the next five months.

• Schedule works orders in line with repairs priorities, ensuring targets are met through effective work distribution and scheduling.
• Take timely corrective actions when rearranging appointments.
• Raise works orders and allocate jobs to operatives, sub-contractors, and partners, maintaining high performance at all times.
• Monitor changes to workload and available resources in real time to implement effective actions ensuring work completion on schedule.
• Provide advice and support to Customer Contact Centre Advisors, tenants, and other service users regarding the diagnosis of repairs, contractor selection, and operative availability.
• Work with Bury stores and other third-party suppliers to ensure materials are ordered correctly and follow up on arrival dates.
• Contact customers to schedule repair appointments once parts are in stock and manage customer expectations.
• Assist in the investigation of complaints and Councillor enquiries and identify areas for service improvement.
• Participate in a shift rota to ensure service coverage from 8am to 5pm as required by Bury Council.

• Minimum of 1 year experience in planning or a related field.
• Additional 1 year experience in a dynamic response system (DRS) environment.
• Full Knowledge of DRS and QL
• Proficiency in Microsoft Office packages including Excel, Word, Teams, and Outlook.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to come into the office as required and participate in shift duties.
• This role is Hybrid, so you would need to be in the office 2-3 days minimum

To apply for this Planning Officer position, please send your cv to