Prescription Chaser

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor / Prescription Chaser for a company based in Liverpool, L3 area.

The position is ongoing with a possibility of going into a permanent contract for suitable candidates.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Qualifications:

Essential:

• Educated to GSCE level

Desirable:

• Vocational qualifications in a relevant field

Experience and Skills:

Essential:

• Attention to detail
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities:

Level 1 - 2:

• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Carry out 50 - 80 chases per day
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Update the patient records with chase notes capturing all relevant information
• Identify correct product code and quantity of prescription outstanding
• Identify prescription shortages outstanding (if partial script received)
• Chase in standard diaries, building capability to work on more complex diaries and smart lists issued by team leaders
• Sending EPS barcodes and RX checks to prescription queries
• Identify when an order is due to be delivered actioning cancellations where prescriptions will not be issued cancelled
• To request for prepaid envelopes to be sent to surgeries
• Carry out RX checks
• Mark items as inactive on a patients account where a surgery confirms they will not issue a script
• Raise low value credits, up to £50 building skills to raising high value credits up to £100
• Contact personal advisor to arrange collections of items we’re not getting scripts for
• Follow up on any advisor correspondence for updates
• Review the value of outstanding chases to better prioritise time spent on chase
• Confidently escalate queries and complex chases to senior chasers and/or team leaders
• Redeem paper and electronic prescriptions across all licences, scanning them into the correct locations
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Hours of work:

• 9am - 5pm

Pay rate:

• £12.21 per hour

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.