Principal Officer - Repairs - Housing Team Leader

Overview of the role

Lead the responsive repairs team, maximizing the productivity of in-house labour, and
manage external contractors to deliver a high-quality repairs service.
Lead the Business Support Team to support delivery of a high-quality repairs and voids
service.

Responsibilities and Duties

· Work closely with colleagues across the Council including those in voids, tenancy
management, and the wider repairs and investment team, monitoring all repairs, from
identification to completion.

· Manage disrepair claims and customer complaints.

· Proactively identify opportunities to improve performance and implement agreed
initiatives to support the fast and efficient progression and completion of repairs.

· Deliver a high quality and safe repairs service, achieving compliance with regulatory and
locally set standards and a high level of customer satisfaction.

· Produce and analyse management and performance information, and customer insight to
identify and deliver improvements.

· Lead meetings, and support effective communication between internal departments,
colleagues, and contractors, to support the fast and efficient progression and completion
of repairs.

· Provide cover in the absence of the Principal Officer - Voids.

If you are interested in this role, please contact Josh Draycott on or or with an updated CV.

*Referral Scheme*
If you are not interested in this role but know someone else who might be, don't forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job.