Procure to pay support

Job Title: Procure to Pay Support Officer

Location: percival house (Ealing) - Hybrid working (1 day a week in office)

Hourly rate £18.86 PAYE / £24.39 umbrella

Contract Length: 3-month temporary assignment (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

Purpose of role

• To support the overall Procure to Pay Process across the Council providing professional and administrate support to a range of activities which fall within the Procure to Pay Life Cycle.
• Work within a team to develop and improve the approach taken by the Council and its services to the Procure to Pay Process.
• Ensure a professional approach is taken to all Procure to Pay issues (in compliance with best value, corporate standards and the EU, UK legislation and Contract Procedure Rules.
• Provide support to customers of the Procure to Pay Team always ensuring a high-quality customer service relationship.
• To ensure root cause analysis is used to uncover issues/faults within the Procure to Pay process used throughout the Council, eliminating them through continuous process improvement.

Key accountabilities

• To work with the Accounts Payable and Document Intake Manager, other team members and the Invoice Processing team to deliver best practice across a range of procurement and payment activities.
• Contribute to, establish and/or lead where necessary stakeholder groups, networks and stakeholder consultation processes, to establish requirements and develop improved ways of working.
• To ensure the Council complies with Her Majesty's Revenue and Customs (HMRC) regulations and schemes e.g., Construction Industry Scheme.
• Ensure all enquiries are logged and responded to professionally and promptly with the focus being on customer satisfaction.
• Use data analysis skills to interrogate financial systems and other sources of data. Identify common patterns and trends within reported issues.
• Monitor service areas' compliance to the Procure to Pay process and performance against KPI's. Work closely with the relevant client to ensure root cause analysis is used to uncover issues/faults and improve both compliance and performance to and above required indicators.
• Ensure the Council's financial system maintains accurate information in relation to payments, products and supplier and creditor information.
• Ensure all information received is actioned accordingly with local and corporate standards as well as EU and UK legislation.
• Assist in the training of internal users of the council's financial system and the Procure to Pay Life Cycle, to promote self-service.
• To manage own workload in accordance with agreed objectives, processes, rotas, KPI's and Service Level Agreements (SLA's) so that high levels of customer service are consistently achieved, and performance targets are met.
• Be aware of, promote and contribute to continuous improvement in service delivery.
• To be aware of and comply with the principles of GDPR, particularly in respect of the confidentiality and privacy of the information handled by the post holder whilst carrying out their duties.
• Follow and adhere to the council's equalities standards to ensure that work undertaken is bias-free, legally complaint and reflects best practice.

Skills and experience:

• Accounts payable experience
• Microsoft packages
• Local authority / public sector
• Finance Systems
• Customer focused.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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