Product Manager - Major Financial Services Client

Location: Edinburgh

Contract: 12 Months (Inside IR35)

We are seeking a Product Manager to join our financial services client's team. This is a unique opportunity to lead and shape critical business process activities that underpin essential customer journeys and drive operational resilience.

About the Opportunity

You will lead a team responsible for managing Important Business Process (IBP) activities, ensuring the resilience of key digital channels and supporting the prevention, response, and recovery from operational disruptions.

Key Responsibilities

• Map and oversee end-to-end customer journeys, ensuring risks and controls are identified and managed.
• Lead the annual attestation process for process mapping assurance.
• Support assessments in incident management, resilience, impact tolerance, and customer treatment strategy.
• Adhere to governance processes, with a focus on reporting to senior leadership.
• Provide subject matter expertise for scenario testing and vulnerability remediation.
• Manage risk and controls, ensuring visibility of IBP events or triggers.
• Build and maintain strong working relationships through effective stakeholder engagement.
• Facilitate and coordinate quarterly and annual planning activities across the wider team.
• Oversee resilience activities, ensuring technical teams deliver robust, business-focused solutions.

What We're Looking For

• Proven leadership skills with the ability to guide and motivate a team.
• Excellent verbal and written communication skills, able to engage both technical and non-technical audiences.
• Advanced PowerPoint skills.
• Strong organisational and prioritisation abilities, thriving in fast-paced environments.
• A growth mindset and passion for continual learning and development.
• Strong influencing skills and a results-driven approach.
• Outstanding attention to detail and analytical abilities.
• Customer-focused attitude, delivering impactful results.
• Self-motivated with a strong sense of ownership and initiative.
• Resilience and calmness under pressure, able to adapt to emerging priorities.

If you have the experience and drive to excel in this role, please apply with your up-to-date CV for immediate consideration.

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