Property Administrator - Residential Property

VS/7924A

Property Administrator – Build to Rent

11 Month Fixed Term Contract

Edinburgh - Leith

£27,000 per annum

Hours: 40 hours per week

My client is one of the UK’s fastest-growing BTR and large-scale mixed-use operators with over 4,000 units under management. Known for delivering outstanding customer service and maximising rental growth, my client is dedicated to operational excellence and is on an ambitious journey to continue its growth across the UK, building a reputation for delivering fantastic service to both investor clients and residents.

You will be working at an impressive build to rent site in Leith with 373 high spec apartments.

Summary of Position

• Providing administrative support to the leasing team
• Managing enquiries
• Pre-qualifying applicants.
• Booking viewings.
• Conduct referencing checks
• Processing tenancy renewals
• You will be one of the ambassadors of the scheme’s brand and responsible for delivering exceptional customer service, upholding the development’s reputation within the local community.
• Work closely with the Leasing Manager and other team members to deliver a seamless and high-quality lettings experience for customers, ensuring professionalism and attention to detail throughout the process.
• Guiding prospective tenants through the leasing process with outstanding customer service.
• Support the Leasing Manager in achieving and exceeding leasing targets, resident retention goals, and successful lease-ups through proactive engagement and thorough follow-through.
• Provide valuable input into marketing initiatives, contributing creative ideas to enhance service delivery, campaign effectiveness, and the scheme's market presence.
• Maintain up-to-date knowledge of the competitive landscape to ensure that the building outperforms market benchmarks in terms of amenities, pricing, and service delivery.
• Oversee the accuracy and efficiency of data processing within the CRM system, ensuring compliance with all legal and operational requirements throughout the leasing journey.
• Contribute to social media marketing initiatives driven by our Operating Partner.
• Join and contribute where appropriate to weekly marketing meetings
• Maintain accurate records of legal compliance at all times within the leasing journey.
• Handle inquiries, feedback, and concerns from potential and existing residents with professionalism—ensuring swift resolution and maintaining a positive reputation.
• Act as a key point of contact for applicants, providing tailored support and solutions to guide them from initial inquiry to tenancy agreement.
• Ensure all lettings activities comply with relevant property legislation, including tenant deposit protection, right-to-rent checks, and health and safety regulations.
• Enhance community engagement by collaborating with the Leasing Manager and wider property team to deliver resident-focused events
• Drive online reviews and recommendations by consistently meeting resident expectations and fostering a strong sense of community.
• Actively contribute to a collaborative and goal-oriented team environment, offering support to colleagues to ensure collective success.

Who we’re looking for:

• Proven strong administration/customer service experience
• Property administration, leasing or lettings admin experience desirable but not essential
• An excellent team worker and communicator who is able to build positive working relationships with colleagues, tenants and clients.
• High levels of accuracy and attention to detail
• Can work at pace in a busy and fun environment
• Strong organisational skills
• Excellent IT skills

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency