Property Administrator/Customer Service

Property Administrator/Customer Service, £13.50ph, Milton Keynes

Market leader within the property sector requires a proactive Administrator/Customer Service to provide support to the operations team with resident enquiries and leasing.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working Working 5 days a week which may include alternate Saturdays.

Duties will include:

• Face to face resident interaction, building a good relationship and rapport with customers.
• Greeting and qualifying prospective residents.
• Booking in viewings for the Leasing team.
• Tenancy administration which could include updating tenancy agreements, reference checks, compliance checks
• Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
• Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
• Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
• Ensure the resident move in and move out process is seamless.

Requirements

• Previous Customer Service and Administration experience
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills
• IT proficient
• Well-groomed and professional appearance.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.

Apply now!

(Ritz Rec Emp Bus)