Property Credit Controller

About MCR Property Group:

MCR Property Group is a leading real estate investment and development company with a diverse portfolio of residential, commercial, and industrial properties. We are committed to delivering exceptional value and quality to our clients and tenants. As we continue to grow, we are seeking a highly motivated and detail-oriented Credit Controller to join our team.

Job Overview:

We are looking for a skilled Property Credit Controller to manage the credit control function within our commercial property division. In this role, you will be responsible for ensuring the timely collection of outstanding rent and fees from tenants under £1,000.00, maintaining accurate records, and resolving any payment discrepancies. The ideal candidate will have a strong background in credit control, excellent communication skills, and a commitment to maintaining positive tenant relationships. The role is a temporary position for 3 months with the intention of going permanent after satisfactory performance.

Key Responsibilities:

• Tenant Account Management:
  • Monitor tenant accounts to ensure timely payment of rent and fees.
  • Communicate with tenants regarding outstanding balances and payment schedules.
  • Review and analyse tenant payment histories and identify trends or issues.
• Debt Collection:
  • Implement effective debt collection strategies to minimize arrears.
  • Make regular phone calls to tenants who are in arrears.
  • Send reminders, statements, and notices to tenants with overdue accounts.
  • Initiate legal actions or escalate cases to collection agencies when necessary.
• Record Keeping:
  • Maintain accurate and up-to-date records of tenant accounts, payments, and correspondence.
  • Prepare regular reports on the status of tenant accounts for management review.
• Tenant Communication:
  • Respond promptly to tenant inquiries related to their accounts.
  • Provide clear and courteous explanations of billing and payment matters.
  • Negotiate and establish payment plans with tenants as needed.
• Reporting and Analysis:
  • Prepare and present periodic debt reports and analysis to management.
  • Provide insights and recommendations for improving credit control processes.

Desired Experience

• Relevant qualification in Finance, Accounting, or Property preferred.
• Proven experience in property credit control or a similar role.
• Some knowledge of property management software and financial systems. Training will be provided on our proprietary software.
• Good experience working with Microsoft Office suite.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant legal and regulatory requirements.
• Strong problem-solving skills and a proactive approach to debt collection.

Benefits:

• Competitive salary
• Professional development opportunities
• Friendly and collaborative work environment
• Free Gym Access
• Birthdays given as a Day Off