Property Services Admin Assistant

Job title – Property Services Admin Assistant
Location – Oxford, OX3
Contract – Temp ongoing
Hours – Full time 30 hours per week
Start Date – Asap

The Role Summary
Property Services Admin Assistant is a central role in delivering property related services to our residents. This role is responsible for providing high quality, responsive maintenance management focus to the department.

Your key duties within the role will include:

• Front-line Service Management:
Manage email, face-to-face, and telephone communications with residents.
Address queries related to tenancy accounts, property repairs, and other property-related enquiries.
Ensure a welcoming and efficient reception area for all residents and visitors.

• Administrative Duties:
Maintain and update spreadsheets to track various resident and property management data.
Draft and send letters to residents regarding various issues and updates.
Perform general reception duties including answering calls, greeting visitors, and managing the reception area.
Handle additional ad hoc tasks as required to support the team and enhance service delivery.

Key requirements

• Advanced computer skills and experience in using the full range of Microsoft Office / Office 365 applications (especially MS Excel, PowerPoint and Word) and the ability to use these effectively in this role.
• A commitment to providing a high-quality service to customers
• Demonstrable organisational skills such as multi-tasking, use of initiative, problem solving, working independently and prioritising workloads; and the ability to be resilient in a pressurised environment subject to changing workloads and conflicting priorities.
• Ability to work as part of a team.
• Excellent interpersonal and networking skills, with the ability to develop effective partnerships with staff from other council departments, other organisations and agencies.
• Excellent communication skills, with the ability to convey ideas and present complex information in a clear and simple way.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to Lewis.Hodson @ servicecare.org.uk