Public Consultation Officer

Consultation Officer required for our public sector client.

Location: Wandsworth - Mostly full remote working.
Contract Type: Temporary (6 months) likely extension
Working Pattern: Full Time - Hybrid working
Hourly Rate: £23.85 per hour PAYE or £31.03 per hour Umbrella

There has never been a more important time to listen carefully to our residents, service-users, businesses and staff, and to make sure their views are reflected in the way we work and the services we provide.

Are you an experienced professional in the field of consultation and engagement? Do you enjoy using your creative ideas to develop engaging content and innovative approaches to encourage participation? Would you like to make a difference to our local communities?

If so..

An exciting opportunity has arisen for a Senior Consultation Officer to join the Chief Executive's department at the London Boroughs of Richmond and Wandsworth. You will be key in ensuring our reputation for industry-leading public consultation is maintained and that we use the latest intelligence-led approaches to empower people to have their say on issues that affect them.

Job Purpose

The Senior Consultation Officer will support the Consultation Manager to develop and implement a coherent, innovative and intelligence-led approach to consultation and engagement across the organisation. Leading on specific aspects and assisting with others in terms of the development and delivery guidance, training and advice as required. The overall aim of the team is to deliver and advise on high quality best practice consultation and engagement, to enable residents, businesses and staff to have their say on issues that affect them, and to ensure consultation feedback is incorporated into client decision-making processes.

Specific Duties and Responsibilities

The post-holder will be responsible for the pool of Consultation, Research and Insight Analysts. This includes ensuring that objectives are met, and consultation-related activity is delivered to agreed timescales.

The key responsibilities for the post are listed below:

• On a frequent basis to provide effective, innovative and high-quality best practice advice and support (including senior officers and senior members), partners and local residents

• To deputise for the Consultation Manager in their absence in all day to day and operational aspects of the role.

• To support the Consultation Manager in the development and implementation of processes for ensuring the quality of consultation and engagement activity across both clients, in order to meet members' aspirations and comply with best practice.

• Act as the Consultation Team lead for advising and supporting service areas in reviewing resident enquiries or information requests related to live or closed consultation activities, developing robust responses while taking into consideration community and political sensitivities, any potential technical or process adaptions and next steps.

• To provide effective full line management responsibilities of the pool of casual Consultation, Research and Insight Analysts, including training, development and appropriate application of policies and codes of practice

• To identify projects that are appropriate to be assigned to the casual Consultation, Research and Insight Analysts, retaining oversight of the projects and liaison with the service and responsibility for ensuring effective delivery in terms of quality and timescales

• To support the Consultation Manager in the development and delivery of the corporate consultation programme for both clients, leading on certain aspects as required

• Support the Consultation Manager to develop and deliver innovative and intelligence-led approaches to consultation and engagement. Including the review of team and business processes

• To co-ordinate and advise on complex and sensitive consultation exercises on behalf of both client's, ensuring the latest best practice is followed, implications of recent case law is considered, risks are highlighted and options for continuous development and improvement in terms of consultation and engagement approaches, methodologies, practice and process. Working closely with colleagues in services, communications and customer services to ensure a joined-up approach is taken

• To lead and develop specific data analytic projects involving complex data analysis drawing on a range of data sets interpreting evidence and to provide intelligence, insight and trends about residents and service users, to support effective community engagement (particularly with hard-to-reach groups) decision-making, and policy development

• To build the organisation's knowledge of 'what works' in getting local residents involved

• To organise own workload and prioritise tasks to meet deadlines and respond flexibly to frequently changing needs and priorities across several work streams / projects simultaneously with limited supervision

• To ensure that the services for both client's are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both client's

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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