Public Liaison Officer

Location: Birmingham (5 days a week on-site)

Contract Duration: 9 Months

Hays is collaborating with a local council to recruit a Public Liaison Officer. This is a new role within the council, aimed at supporting the delivery of transport projects for the West Midlands, including Rail, Metro, Sprint, Cross City, and a new transport interchange for Dudley.

Key Responsibilities:

• Develop and deliver a community liaison function for rail delivery projects, reporting directly to the Strategic Communications and Engagement Manager.
• Work closely with contractor teams to ensure swift responses to any issues arising.
• Collaborate with the wider engagement team and delivery colleagues to understand potential impacts, responding proactively before issues arise.
• Lead communication activities with local stakeholders, including businesses, road users, residents, and the wider public.
• Advocate for local communities and stakeholders.
• Support the wider engagement team in delivering community and stakeholder engagement activities.
  
  Ideal Candidate:

• Prior experience in a liaison role.
• Experience working with internal and external partners and stakeholders.
• Proven ability to engage with members of the public.
• Ability to remain calm and effective under pressure.
• Experience with local media operations.

If you are passionate about making a positive impact in the local community and meet the above criteria, please send your updated CV.

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