Recall Program Co-ordinator

Job Title: Recall Program Co-ordinator

Location: Dunton - Hybrid, 3 days in the office Original

Rate: £29.59ph increasing to £37.25ph after 13 weeks inside IR35

Hours: Standard 37.5 Hours Per Week

Responsibilities:

• This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
• The candidate will develop cost effective dealer repair strategies for vehicle concerns.
• Create Dealer Bulletins, Service Instructions and Customer Letters.
• Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
• Work closely with the Office of General Council.
• Work with translations agencies.
• Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
• Liaise with all National Sales Companies in Europe and Global Offices.
• Liaise with our client parts Supply Chain Management.
• Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centers.
• Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
• Provide Recall status input to various forums, attending and presenting to senior management teams when required.
• Liaise with customer letter mailing agency.
• Ensure departmental processes/records are compliant with current/future audit requirements.

Skills Required:

• Recalls and Service Program Co-ordinator.
• Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
• Able to multitask and manage multiple programs effectively.
• Able to work under pressure.

Experience Required:

• Vehicle engineering and / or Dealer Workshop experience.

Experience Preferred:

• Aware of, or with experience of dealer workshop processes.

Education Required:

• Degree in Engineering, dealer workshop repair process.
• Master Technician trained.

Additional Information:

Hybrid, 3 days in the office.

This role is INSIDE IR35