Reception Supervisor

Dakota Hotel based in Newcastle are seeking an 

a genuine people person with strong administration skills for the role of Reception Supervisor. 

We are a brand-new, stylish hotel, i

deally situated on the Quayside, our hotel boasts 118 bedrooms including 33 suites. Dakota Newcastle hosts our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.   

CONTRACT AND PAY RATE

The gross annual salary is £29,000. 

The role carries a permanent contract of a minimum of 37.5 hours per week and typical shifts will be a mixture of early, mid and late shifts. The hours will vary between 7am and 11pm. This role will include working any 5 days out of 7, and does include working regular weekends. 

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception

  duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.

• Provide a consistently

  high level

  of guest service in accordance

  to

  our service principles and values, ensuring that all guests receive special attention and recognition.

• To have a comprehensive knowledge of the Front

  Office computer systems.

• Work closely alongside all other departments to ensure excellent communication and be proactive in

  assisting

  other departments as

  required

  .

• Offer

  additional

  services to make the guest experience more seamless i.e. making restaurant reservations,

  assisting

  in directions, delivering items to rooms.

• Work to continuously develop the teams’ knowledge and provide on-the-job coaching and be

  proactive in implementing procedures that continually improve the service. Write departmental standard operating procedures and always strive to improve the teams’ knowledge of the wider hotel operation. 

• Lead the team to provide a consistently

  high level

  of guest service in accordance

  to

  our service principles and values, ensuring that all guests receive special attention and recognition. Offer

  additional

  services to make the guest experience more seamless i.e. making restaurant reservations,

  assisting

  in directions, delivering items to rooms.

BENEFITS 

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: 

• Special discounts on stays and dining at any Dakota 

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers 
• Support from our inhouse Mental Health Champions 
• Additional holiday day on the first anniversary of your employment 
• Family-friendly flexible working options 
• Meals on duty and uniforming 
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor  
• Accredited, certified compliance training given on employment  
• Access to a suite of external, certified resources via our Learning Management System 
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan 
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships 

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with  more in our pipeline. 

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.  

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. 

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle

APPLICANT REQUIREMENTS
The successful applicant will have/be: 

A minimum of two years working experience in a hospitality setting, preferably in a hotel environment. 

• A strong administrator with the ability to prioritise and work at pace. 

• ...