Receptionist

Main Duties

 Be able to give first class professional service to all clients and visitors to our site.

 Be the first point of contact for all clients and visitors to the company building.

 Always meet and greet with a friendly welcoming manor, ensuring all clients and visitors

have a great customer journey start to finish.

 Notifying tenants of visitors on site and directing them accordingly.

 Answer all incoming calls and face to face requests on behalf of the business and direct

them accordingly.

 General administrative duties to support the business i.e., ensuring H&S information is

correctly displayed on the noticeboards or filed in relevant folders digitally and

manually.

 To support the Facilities & Building Manager with daily building and health and safety

checks where required.

 Always keeping the reception area clean and tidy and ensuring a welcoming

environment.

 Any other reasonable requests by the management team

 Access Control for visitors, contractors, and tenants. Face to face and via CCTV and

Intercom system.

 Receive incoming mail and deliveries for tenants, on site contractors and FIFM staff.

 Assist with alarms and co-ordinate evacuations if required.

Requirements

 Strong written and verbal communication skills in English

 Smartly dressed and well presented.

 Excellent telephone manner

 Integrity and good people skills

 Good numeracy and literacy

 High level of attention-to-detail

 Good organisational abilities

 Enthusiasm to develop your skills and knowledge.

 Adaptability to change and willingness to embrace new ideas and processes.

 Ability to work unsupervised and deliver quality work.

 Positive and approachable manner

 Ability to work cohesively as part of a team.

 Flexibility to cover the needs of the business as and when required i.e., sickness and

holidays.