Receptionist/Facilities Assistant

Job Title: Facilities Assistant / Receptionist
Location: Tower Hamlets Town Hall, London
Contract Type: Temporary (5 months or until restructure)
Hours: 35 per week (Mon-Fri, 11:00 AM-7:00 PM)
Rate: £22.00 per hour
IR35 Status: Inside IR35
Closing Date: 16 May 2025 at 17:00
Start Date: 02 June 2025
End Date: 31 October 2025

We're looking for a proactive and personable Facilities Assistant / Receptionist to bolster our operational Facilities Management services. Based at the newly refurbished Tower Hamlets Town Hall, you'll be the first point of contact for staff and visitors, ensuring our premises run smoothly, safely, and to the highest professional standards.

• Front of House & Reception: Welcome visitors, manage enquiries, and provide high-quality customer service.

• Building Operations: Open/close premises, monitor security (CCTV, alarms), and assist with emergency evacuations.

• Facilities Support: Set up meeting rooms (including AV equipment), coordinate cleaning and porterage, log and chase maintenance via TF Cloud Helpdesk.

• Health & Safety: Conduct regular building inspections, ensure contractor compliance, and uphold fire and safety regulations.

• Administrative Tasks: Receive deliveries, maintain records, produce simple reports using Microsoft Office and TF Cloud.

• Minimum 3 years' front-line reception or customer-service experience

• Good working knowledge of Facilities Management principles

• Understanding of Health & Safety legislation and safe working practices

• Proficient in Microsoft Word, Excel, Outlook; experience with TF Cloud desirable

• Strong communication skills, able to remain calm under pressure

• Team player with the ability to use initiative and adapt to changing priorities

• IWFM Level 2/3 (or working towards)

• Previous experience in a local government or public-sector environment

• DBS Check: Basic level required

• Uniform: Provided annually

• Flexibility: Occasional work at other LBTH locations as required

• Contract Status: Inside IR35