Recovery Customer Services Advisor

Recovery / Collections Advisor

As the Collections Advisor, you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers.
Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.To be a designated point of contact for customers assigned to them.Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections' workflow system.To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.To treat customers fairly and refer any customer suspected of being vulnerable to recovery or notify management. Take responsibility for being a good team player by ensuring team tasks are shared equally, such as phones, statements, and group email.

Skills & Experience

Previous Collections/Recovery experience desirable; Background in accounting or legal roles with any associated qualifications is desirable but not essential.Excellent communication skills via all mediums (Email, Phone - essential) Analytical and objective approach to problem-solving.Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable). Strong team ethic.

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