Recruitment and Onboarding Administrator

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - every role at IC24 is made to be brave.

As a Recruitment and Onboarding Administrator (6-month FTC), you’ll play a vital role in supporting our high-volume contact centre recruitment efforts and ensuring a smooth and engaging onboarding experience for all new joiners. Working closely with our Contact Centre Recruiter, you will help attract, engage, and onboard Health and Clinical Advisors across our regional sites in Ashford, Norwich and Ipswich.

This is a fantastic opportunity to join a fast-paced and highly collaborative team. You’ll need to be organised, people-focused and thrive in an environment where no two days are the same. Most of all, you’ll be passionate about delivering an exceptional candidate journey from application through to Day One.

Who are we?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. We provide services to over six million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Hybrid or office-based in Ashford (with travel to Norwich and Ipswich as required)

What’s in it for you

· Competitive hourly pay

· Enhanced Bank Holiday rates (if appropriate and dependent on role)

· Additional annual leave above statutory minimum based on service

· Opportunity to join the NHS Pension Scheme

· Free 24/7 independent counselling service

· Learning and development opportunities

· Free membership to our reward and discount platform

· Access to Blue Light Card and other NHS Discount Schemes

What will you be doing?

· Supporting the Contact Centre Recruiter with high-volume recruitment of Health and Clinical Advisors

· Conducting telephone screening calls and scheduling interviews

· Coordinating and attending recruitment events and open evenings across regional sites

· Carrying out pre-employment checks including references, right-to-work, and background checks

· Making regular 'keep warm’ calls to candidates to maintain engagement from offer to start date

· Liaising with internal teams to ensure all new starter requirements are met before Day One

· Acting as the key point of contact for new hires during the onboarding process

· Maintaining accurate recruitment and onboarding records within internal systems

What we’re looking for:

· Previous experience in recruiting, recruitment administration or onboarding coordination, ideally within a healthcare or contact centre setting

· Excellent interpersonal and communication skills

· Strong organisational skills with the ability to manage multiple priorities and deadlines

· Tech-savvy and confident using ATS platforms, Microsoft Office, and virtual meeting tools

· A team player with a proactive attitude and a genuine passion for delivering a first-class candidate experience

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure, and two references.

Immediate start available and preferred.

Closing date: 03/07/2025 Interview date: ASAP

We may close this advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.

We celebrate brave ideas and brave people. careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.