Referral Officer

Job Advert: Referral Officer - Children's Services Contact Team

Location: 222 Upper Street, London Borough of Islington
Rate: £24 per hour
Contract Type: Temporary (Agency Worker)
Start Date: 2nd June 2025
End Date: 25th August 2025
Hours: 35 hours per week (Mon-Fri, 9:00am-5:00pm)
IR35 Status: Inside IR35

Are you passionate about supporting children and families and have strong administrative and communication skills? The London Borough of Islington is looking for a Referral Officer to join their Children's Services Contact Team (CSCT). This role is central to managing new referrals for Children's Social Care and other targeted services.

As a Referral Officer, you will act as the first point of contact for members of the public and partner professionals. You'll play a key role in ensuring that information is gathered accurately and efficiently, enabling social care teams to respond promptly and appropriately to children in need of support.

You'll work closely with Team Managers, Practice Managers, Social Workers, and MASH partners, providing vital administrative support in a fast-paced, sensitive environment.

• Process and record incoming contacts and referrals with accuracy and care

• Liaise with social workers and partner agencies to gather and verify information

• Use electronic case management systems and Microsoft Office tools to manage data

• Respond to telephone enquiries sensitively and effectively

• Contribute to a high-performing, child-focused team environment

• Ensure safeguarding concerns are raised appropriately and documented clearly

• Experience in administrative roles within busy, frontline environments

• Strong interpersonal skills and a calm, professional manner

• Confidence using databases, Excel, and Microsoft Office

• A basic understanding of children's services and safeguarding processes

• Ability to handle sensitive information with discretion

• Willingness to undertake child protection training and ongoing professional development