Regional Housing Administrator

• Job Type: Full-time, Secondment (until 31 December 2025)
• Location: Predominantly home-based with occasional days in Birmingham City Centre, B3
• Salary: Hourly rate £16.04, pay £17.51 LTD/UMB

We are seeking a Regional Housing Administrator to join our Housing Operations Admin Team. This role is ideal for someone with a strong administrative background and a commitment to delivering excellent customer service. The position is predominantly home-based, with occasional requirements to work from our Birmingham City Centre office, especially during the initial training period.

• Raising purchase orders and communicating effectively with contractors.
• Monitoring, recording, and processing estate inspections and follow-up actions.
• Accurately recording data and navigating CRM processes.
• Producing routine letters, reports, and other documents from standard templates.
• Ensuring accurate records are maintained, with proficiency in using Excel.
• Occasionally interacting with customers over the phone, focusing mainly on managing purchase orders raised and payments to contractors among other administrative duties.

• Previous experience in an administrative environment.
• Demonstrable commitment to delivering excellent customer service.
• Ability to write clear, accurate, and concise records.
• Skills in analysing data from a variety of sources.
• Excellent IT, numeracy, and communication skills.
• Ability to prioritise a busy workload effectively.
• Motivated team player with a proactive approach.

• Competitive hourly rate.
• Flexible, predominantly home-based working arrangement.
• Opportunity to work within a dynamic team and contribute significantly to regional housing operations.

To apply for the Regional Housing Administrator position, please submit your CV