Regional Operations Manager

Your new companyYou'll be joining a leading facilities management provider, delivering essential services across a high-profile custodial contract. With a strong focus on compliance, safety, and customer satisfaction, the company supports the operation of multiple prison establishments across a defined region.
Your new roleAs a Regional Operations Manager, you will play a pivotal role in overseeing the operational and financial performance of multiple prison establishments within a regional FM contract. Reporting to the Account Manager, you will be responsible for delivering revenue targets, ensuring statutory compliance, and leading a team of Site Managers to achieve service excellence.
The role requires you to cover Bristol and Worle Magistrates courts (3 Courts).

Your key responsibilities will include:

• Financial & Operational Leadership:
• Develop and deliver annual business plans and budgets in collaboration with senior stakeholders.
• Manage the annual work schedule and ensure delivery within agreed financial targets.
• Drive compliance with health and safety regulations and internal operational standards.
• Promote continuous improvement and ensure consistent use of systems and processes across all sites.
• Customer & Stakeholder Engagement:
• Understand and anticipate client needs, ensuring high levels of satisfaction.
• Foster a culture of customer-centricity and maintain strong relationships with local HMP teams and subcontractors.

• People & Performance Management:
• Lead and support a team of Site Managers, ensuring regular site visits and visibility.
• Ensure all sites are compliant with statutory requirements and inspections are completed on time.
• Provide structured onboarding, training, and development for new and existing managers.
• Set clear objectives, conduct regular one-to-ones, and lead mid-year and annual performance reviews.
• Promote good attendance, manage absence effectively, and address performance issues promptly.
• Cascade key business updates and foster a culture of compliance and collaboration.

Service Delivery & Compliance:

• Ensure services are delivered in line with contractual KPIs, SLAs, and budgetary constraints.
• Monitor and analyse contract performance, sharing insights with site teams.
• Ensure all team members operate in line with company values

Monday to Friday, travel is required for this role.

What you'll need to succeed
The ideal candidate will have the following:

• A recognised technical or FM qualification (HNC/HND desirable).
• Experience in Hard FM, ideally in a custodial or multi-site environment.
• Strong people management and leadership skills.
• A solid understanding of commercial contracts, budgeting, and compliance.
• IOSH Managing Safely and knowledge of health and safety legislation.
• Excellent communication, planning, and customer relationship management skills.
• All candidates will be subject to Full Enhanced Level 1 clearance and Satisfactory references.
• Valid UK driving licence

What you'll get in return

• A competitive salary and benefits package.
• The opportunity to work in a high-impact, multi-site leadership role.
• Temporary to Permanent opportunity
• Career development within a large, reputable organisation.
• A supportive team culture and the chance to make a real difference in service delivery and operational excellence.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Position, please contact us for a confidential discussion about your career.

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