Business Systems Officer

Working model: Remote

Hours: Full time, 37 hours per week (8:30am- 5:00pm)

Contract type: Temporary (initial 3 months)

DBS requirement: Basic

We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery.

This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support.

Key responsibilities:

• Provide day-to-day technical and administrative support to the service team
• Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms)
• Reconcile rent and housing benefit payments, including year-end processing
• Prepare and analyse service data for reports, KPIs and performance reviews
• Support the production of letters, notices, and formal documentation
• Respond to FOI requests and basic-level complaints, ensuring accurate records
• Contribute to resident engagement activities and training coordination
• Maintain up-to-date manual and electronic records and filing systems
• Share knowledge across the team and deputise for senior colleagues when required

Experience and skills required:

• Strong Microsoft Office skills, especially Excel, Word and Outlook
• Experience in administration or business systems support
• Comfortable working with data, reconciling payments, and producing reports
• Proactive and organised, with strong attention to detail
• Ideally experience in a housing, local authority, or public sector setting
• Familiarity with NEC Housing or similar housing management systems
• Awareness of records management and reporting standards

If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you.

Apply now or get in touch to discuss the role in more detail.