Call Centre Advisor

Job Title: Call Centre Advisor
Pay Rate: £13.20 per hour
Contract: 3 months (potential to go permanent)
Location: Leicester
Start Date: 4th August
Hours: Full-time, Monday to Friday

Join Our Client Services Team

We’re looking for confident, friendly individuals to join our client’s team as Call Centre Advisors. You’ll be the first point of contact for customers, delivering excellent service over the phone and via email. If you enjoy helping others and solving problems, this could be the ideal opportunity for you.

What You'll Be Doing

• Handling incoming calls and emails from customers, resolving queries with efficiency and care
• Taking full ownership of each case to ensure a smooth customer journey from start to finish
• Collaborating with other teams and third-party providers to resolve issues quickly
• Adapting to a fast-paced environment and staying ahead of customer needs
• Using your initiative to make decisions that support customer satisfaction
• Highlighting service improvements and sharing feedback to enhance overall customer experience

What We're Looking For

• Excellent communication skills—both verbal and written
• Ability to explain information clearly, professionally, and with a positive tone
• A natural problem solver who can stay calm under pressure
• Strong active listening skills and attention to detail
• Comfortable working in a busy, fast-changing environment
• Prior experience in a customer-facing role (e.g., call centres, retail, hospitality) is a plus
• Good multitasking and time management abilities

Interested?

We’d love to hear from you if you meet the criteria above.
Please note: This position is advertised by Morson Talent on behalf of our client. Only shortlisted applicants will be contacted.