Collections Agent

Kind Consultancy is working with an alternative Financial Services firm which is currently seeking multiple Collections Agents for a 2-month contract opportunity, with an initial 3 days of in-office training in Bristol followed by fully remote work for the rest of the contract, paying a competitive day rate.

The Collections Agent will work with business customers who have outstand payments, with key responsibilities including:

• Responding to enquiries from customers who are experiencing financial difficulties
• Utilising constructive conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Identifying and escalating any risks

Our ideal candidate for the Collections Agent contract:

• Has experience of assessing affordability and working with Vulnerable Customers within a Financial Services background.
• Has excellent communication skills and telephone manner, with the ability to deep dive into customers circumstance and balance inquisition with empathy.
• Has substantial outbound call experience
• Is highly punctual, well organised and passionate about delivering good service.

If you're interested in the Collections Agent contract, have the necessary skills and experience, and can commute to Bristol for the initial in-office training period, please submit an updated CV today.