Continuous Improvement/SIAM Practice Lead - ServiceNow

6 month FTC

£65,000 - £75,000 Per Annum Pro Rata Plus Benefits as applicable (Holiday, pension etc)

This role can be remote/home based, with occasional travel to Warwickshire

Due to increased customer demand in the financial services sector, TXP is expanding their Management Services capability; and we're recruiting for a highly accomplished, ITIL Certified UK based Continual Improvement Manager with SIAM and ServiceNow expertise, to support the increase in demand from projects and business change initiatives from our leading, Midlands based financial services client.

As our client implements high-profile change initiatives across the business, there really is no better time for an experienced Continual Improvement Manager to join TXP. Our client is moving into a more SIAM based model and this role is to drive and deliver strategic change and the review of processes.

Key Responsibilities:

• Lead the identification, development, and implementation of continual improvement initiatives across services, processes, and performance frameworks.
• Assure that SIAM operating model programmes adopt and embed best practice continual improvement approaches throughout transition and BAU phases.
• Monitor and assess improvement opportunities across programme outcomes, using data and insight to inform recommendations and actions.
• Collaborate with programme teams, service integrators, and suppliers to embed a culture of ongoing learning, optimisation, and innovation.
• Define, track, and report on KPIs, CSFs, and improvement metrics to ensure measurable value and alignment with organisational goals.
• Facilitate service reviews, improvement workshops, and governance forums to challenge under performance and drive service maturity.
• Ensure alignment with ITIL Continual Improvement practices, Lean methodologies, and organisational policies.

Experience & Skills:

• Strong experience in continual improvement, service management, or operational excellence roles within complex IT service environments.
• Working knowledge of SIAM models and multi-vendor ecosystems, with experience supporting or assuring their implementation.
• Skilled in applying ITIL (especially Continual Improvement), Lean, Six Sigma, or similar frameworks to drive measurable outcomes.
• Excellent analytical skills with the ability to interpret service performance data and generate actionable insights.
• Proven ability to influence, engage, and drive change across a diverse stakeholder landscape, including suppliers and senior leaders.
• Strong facilitation and communication skills, with experience running service reviews, retrospectives, and improvement boards.
• SNOW (ServiceNow) - ESSENTIAL
• ITIL v4 - HIGHLY DESIRABLE

TXP has a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have been placed on both lists for Great places to work & Best workplaces for Well-being and take pride in the work we have put in to creating a positive culture here at TXP.

If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.