Digital Project Manger - Contact Centre's - Pensions

Digital Project Manger - Contact Centres - Pensions experience

My client are looking for a Digital Project Manager with experience of previously working for a Pensions company to work on a 3 month initial remote contract with some ad hoc travel. The role will be looking for a Project Manager to work on the delivery of Contact Centre's.

Key Skills

• Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS dynamics product suite including:
  • Telephony: Core capability for telephony configured for client specific deliveries
  • Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
  • WFM: Workforce management for contact centre
• Delivery of Internal web application/solution to provide:
  • Account Management, Contact Management and Case Management for Pensions administrators
  • Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
• Delivery of Member Mobile App:
  • Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.