Digital Technology Administrator

Job Title: Digital Technology Specialist

Job Description

Join our dynamic team as a Digital Technology Specialist, where you will play a pivotal role in supporting our day-to-day digital technology operations. You will be an essential point of contact for ServiceNow, asset management, and prosumer inquiries, assisting end-users and internal stakeholders with excellent service and guidance.

Responsibilities

• Support daily digital technology operations, including ServiceNow administration and asset management.
• Act as the primary contact for ServiceNow, NEXT Connect, prosumer, and asset management queries.
• Assist end-users and internal stakeholders by providing clear guidance and excellent service.
• Collaborate with Service Management and cross-functional teams to enhance the ServiceNow platform.
• Maintain accurate documentation, including Standard Work Instructions and ServiceNow articles.
• Produce reports, analyse data, and contribute to continuous improvement initiatives.
• Support internal communications, complex service queries, and project work as needed.
• Ensure compliance with relevant policies and regulations.
• Perform operational tasks such as conducting prosumer surveys and analysing market feedback.
• Engage in ongoing learning and development through collaboration with international teams.

Essential Skills

• Experience in using the ServiceNow ITSM platform
• Excellent communication and stakeholder engagement skills.
• Ability to manage queries across multiple service areas.
• Experience in maintaining technical or process documentation.
• Strong organisational and time-management skills.
• Proactive problem-solving skills.
• Collaborative mindset with Experience in cross-functional teams.
• Customer-focused with a commitment to high-quality service.
• Strong understanding of IT asset management (software and hardware).

Additional Skills & Qualifications

• Experience with ServiceNow or other ITSM tools.
• Intermediate or advanced Excel proficiency.
• Experience with prosumer or other feedback tools.
• Experience in a large, global, or regulated organisation.
• Ability to support or participate in project work.
• Analytical skills for producing reports and interpreting data.
• Understanding of IT service management practices.
• Experience with Market Feedback Analyses.
• Experience in crafting internal communications.

Why Work Here?

This is an excellent opportunity to develop broad operational expertise, work with industry-leading tools like ServiceNow, and collaborate with cross-functional teams. Our global business offers exciting career prospects, and the flexibility to work from home ensures a balanced work-life Experience.

Work Environment

This role offers a supportive work environment where you will use technologies like ServiceNow and collaborate with international teams. Enjoy the flexibility of working from home while being part of a global business.

Birmingham, UK

150.00 - 170.00 GBP Daily

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.