ITSM Consultant - ServiceNow EasyVista

Contract Opportunity: ITSM Consultant (Fully Remote)

Location: Remote – UK Based Applicant only

Start date: 16 th June 2025
Type: Full-time Contract – Minimum 6 Months

Industry: IT Services & Consultancy

Experience: 5+ years in ITSM implementation

Inside IR35 - £450-£500 per day

About the Role

Are you passionate about improving IT services and delivering real operational change? We’re seeking an experienced ITSM Consultant to support organisations in the design, implementation, and optimisation of IT service management processes.

In this role, you’ll work closely with clients to customise ITSM solutions, integrate them with operational tools, and drive continuous improvement across service delivery.

Key Responsibilities

• Design and implement ITSM processes aligned with frameworks such as ITIL, COBIT, or ISO/IEC 20000
• Configure ITSM tools and develop automated workflows to enhance operational efficiency
• Integrate ITSM platforms with SNMP pollers, CRMs, databases, and dispatch tools
• Lead client workshops, deliver training sessions, and present tailored solutions
• Monitor service performance metrics and identify areas for improvement
• Ensure processes comply with relevant industry standards and governance requirements
• Collaborate with cross-functional teams to ensure successful project delivery

What We’re Looking For

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• Certifications in ITIL, COBIT, or similar ITSM frameworks
• ITSM tool certifications (e.g., ServiceNow, Ivanti, Helix ITSM, EasyVista)
• Minimum 5 years’ experience in ITSM tool implementation and service design
• Proven expertise in automated workflows and cross-platform integration
• Strong skills in SQL, communication, and problem-solving
• Experience working in consultancy or client-facing roles