LGBT Helpline Advisor

LGBT+ Helpline Advisor

Location: Hybrid or remote (office base in Central London)

Hours: 35 per week (full-time, 5 days on a rolling rota including evenings)

Contract: Temporary 3 month FTC with potential to extend / go permanent

Salary: £16-22 per hour

We're looking for a compassionate and resilient Helpline Advisor to join our dedicated team. You'll provide vital emotional and practical support to LGBT+ victims and survivors of abuse and violence, helping people navigate challenging situations and empowering them to make informed decisions.

This role involves responding to calls, emails, and webchats, offering trauma-informed guidance, and supporting individuals experiencing issues such as domestic abuse, sexual violence, hate crime, and so-called conversion practices.

You'll play a key part in creating a safe, respectful, and empowering space for service users, while also ensuring that risk and safeguarding concerns are managed effectively.

• Provide high-quality, trauma-informed support via phone, email, and webchat.
• Carry out risk assessments, safety planning, and safeguarding interventions.
• Offer guidance, resources, and signposting to specialist services.
• Keep accurate records of contacts and outcomes, ensuring confidentiality and GDPR compliance.
• Work collaboratively with colleagues to deliver consistent, high-quality support.
• Contribute to the ongoing development of the helpline service.

We'd love to hear from you if you have:

• Experience providing trauma-informed support (paid or unpaid).
• A strong understanding of the issues facing LGBT+ people affected by abuse and violence.
• Knowledge of safeguarding and risk management.
• Excellent communication skills, with the ability to stay calm and empathetic under pressure.
• A commitment to inclusivity, equity, and empowerment.
• Flexibility to work a rolling rota, including some evenings.

This is an opportunity to make a real difference in the lives of LGBT+ people across the UK. You'll be part of a supportive, values-driven team that puts people at the heart of everything we do. We're committed to equity, diversity, and inclusion - and to creating a workplace where everyone feels welcome and able to thrive.

Please note this post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.