Renewals Administrator - 12 month fixed term contract

Renewals Administrator – 12 Month FTC

Location: Abingdon – Hybrid (1 day per month in office)

Salary: Competitive in industry

Trinity Fire & Security are seeking a Renewals Administrator to support with administration-based tasks on a 12-month fixed term contract. In the role, you will work as part of our dedicated renewals team, supporting with client interaction and the production of documentation regarding renewal processes.

This role is ideal for an experienced administrator who thrives in a fast-paced environment and is passionate about customer satisfaction and operational excellence.

What you’ll be doing

As a Renewals Administrator at Trinity, you will be preparing renewal letters, reviewing contract delivery margins and be the main point of contact for our clients regarding renewal operations.

The key responsibility of the role is:

• Contacting clients by phone and email to check details and keep systems cleansed and updated.

Additional responsibilities of the role are:

• To prepare renewal letters and other relevant documentation.

• Reviewing contract delivery margins using service management systems such as Alarm Master or similar systems and KPI documents.

• To keep in regular contact with our clients throughout the renewal process.

• Ensure that reporting and databases are current and continually updated.

What we’re looking for

At Trinity, we believe that great employees share key qualities: a vibrant energy, a positive ‘can do’ attitude, a commitment to excellence in customer service, and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.

For this exciting opportunity, we are looking for candidates with:

• Exemplary communication skills both written and verbal.

• Customer-focused approach, committed to delivering exceptional service and building client relationships.

• Demonstratable experience with IT systems, specifically Microsoft Office suite.

• Comfortable working as part of a team on a mostly remote basis.

What Trinity Offers

• Competitive base salary

• 23 days’ holiday, increasing with service, plus bank holidays.

• Employee Discount Programme – savings across 800+ retailers.

• Pension via Royal London, Life Assurance, and Employee Assistance Programme.

• Referral bonus of up to £2,000.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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