Rent Advisor (12 month FTC)

Have you recently left further education and feel ready to make your mark and gain some invaluable experience? Or are you looking for a fresh challenge in housing? Whatever stage in your career you are at now, we have an exciting opportunity for a customer focussed, team player to join us and we can offer full support to get you to where you need to be. Apply today and join our dynamic team at Newtide Housing, part of Flagship Group as a Rent Account Advisor!

This role is a 12 month FTC, covering maternity leave and will be working from our Riduna Office in Melton, near Woodbridge, Monday-Friday 9-5pm. You will be required to travel to our other offices in Norfolk and Suffolk from time to time, so ideally you should have a clean licence and access to your own vehicle.

What You'll Be Doing

• You will contact tenants who have missed rent payments or are at risk of falling into rent debt. 


• Support tenants by completing income & expenditure forms and gaining insight into their individual circumstances, enabling you to put realistic action plans into place.


• You will maintain contact with tenants until their rent account is in advance/no longer at risk, keeping accurate records of all communications and actions. 


• You will work collaboratively with other teams across the business to address issues such as property condition, anti-social behaviour, and outstanding repairs.


• You will work alongside external agencies such as alongside DWP, Citizens Advice and the Local Authority to ensure our tenants are getting the full support required.


• You will support your manager in leading our vision, “Housing Made Simple,” making it as easy as possible for tenants to rent their homes while ensuring we comply with the law, legislation, and Flagship’s policies and procedures.

During this role, you will be part of a dynamic team, supporting tenants to overcome rent debt. This role is pivotal in reducing our business’s rent debt, decreasing the number of tenants in debt, and increasing the number of tenants paying in advance. We will ensure you are able to provide advice on welfare benefits, complex Universal Credit cases, assist tenants in completing application forms for benefits, and signpost to benefit agencies where required. 

What we are looking for

• Previous experience in a customer-focused role, either face to face or over the telephone, but if you have other experience outside the workplace, you can tell us about, we are all ears! 

• Excellent communication skills and are confident with numbers as well as the ability to write clear and concise correspondence. 

• Ability to remain calm and de-escalate difficult conversations, and the ability to balance a varied workload and use data to understand demand and prioritize workload are also key. 

• Excel at talking to people and who can confidently fact find in order to get the desired results and ensure are tenants can stay in their homes. 

You will enhance your communication, administration and customer service skills. You will build relationships both within and outside of the business whilst expanding your knowledge of the housing sector. 

For a detailed description of responsibilities and requirements, please click HERE to access the "Part I Play" Statement.