Rent and Support Adviser

Rent and Support Adviser - Full time - 6 months - £15.28 per hour- immediate start

Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a forward-thinking, community-driven Housing Association committed to making a difference.

They're passionate about creating vibrant communities across Blaenau, Gwent. This Housing Association believe safe, healthy, and supportive workplaces are at the heart of delivering excellent homes and services for their tenants. That's why they're looking for a dedicated Rent and Support Adviser to join their team

About the Role

As the Rent and Support Adviser role, you'll deliver a comprehensive customer focused income and advice service including support and proactive engagement, you'll be:

• Responsible for providing an holistic and robust pre-tenancy service. To risk assess and use discretion to identify if the tenancy is affordable and sustainable.
• Influencing the tenant to take necessary steps and actions to resolve issues.
• Negotiating affordable payment plans and promote the most effective payment methods taking into account the individual circumstances.
• Liaison with external bodies such as the Local Authority and DWP, challenging decisions and resolving problems.
• To use your initiative, organise and manage your own caseload. Your attitude and approach to problem solving will thrive towards reducing arrears and evictions

What We're Looking For is:

• Knowledge of up to date legislation
• Experience of social housing in Wales
• Experience of dealing with tenants and the public within a social housing environment]
• IT literacy
• Good written and verbal communication skills

Benefits

• 37 hours per week
• £15.28 per hour
• Monday - Friday office hours

How to Apply

If this sounds like the type of role in which you could thrive and you have the people skills to engage and resolve issues I would like to hear from you, please apply for the role and show your interest,

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.