Rent Arrears Recovery Officer

Rent & Arrears Officer - Local Authority in Sutton (£22 an hour)

Location: Sutton, London
Contract Type: Temporary (3+ Months)
Pay Rate: £22 per hour

A local authority in Sutton is seeking a dedicated and proactive Rent & Arrears Officer to join their team on a 3+ month contract. If you have experience in debt recovery, customer service, and a good understanding of housing rent collection, we want to hear from you!

Key Responsibilities:

• Assist the Finance Team in debt recovery across the full range of council services.

• Ensure timely and efficient rent arrears recovery actions, adhering to set procedures, protocols, and best practice guidelines.

• Manage a variety of housing rent collection tasks, including enforcement processes.

• Liaise with customers, their representatives, and both internal and external stakeholders to resolve queries and provide advice.

• Act as a point of contact for suppliers, service users, and other stakeholders, managing enquiries and escalating where necessary.

• Maintain records and ensure systems are in place for tracking customer contacts.

• Assist with telephone payment processing in accordance with council procedures.

Essential Skills & Experience:

• 1+ year experience in rent recovery or a similar field.

• Ability to work with data and figures to meet time-driven targets.

• Strong proficiency in Microsoft Office and finance applications (e.g. SAP, IAS, Capita).

• Experience working with multiple agencies to deliver customer-focused services.

• Knowledge of welfare benefits and Universal Credit.

• An understanding of debt collection and recovery, including relevant legislation and best practices.

• Excellent communication skills and the ability to build strong working relationships.

Desirable:

• Experience working in a customer-focused environment with successful service delivery.

• Knowledge of financial exclusion and its impact on residents.