Rent Service Officer

Company : Cra Group Recruitment And Payroll

Job Type : Contract

Camden, United Kingdom

Number of Applicants

000+

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Job Description - Rent Service Officer

2-month contract position with a local authority

Summary

This is a 2-month contract position with a local authority, focusing on income collection for housing stock. The role is pivotal in early intervention and debt prevention, involving tasks such as initiating possession proceedings, preparing legal documents, attending court, executing warrants, and managing evictions. It plays a critical role in addressing customer inquiries related to housing income and identifying opportunities for early intervention and arrears prevention.

Responsibilities

Collaborate with a dynamic Rent Service Team to optimize rent and arrears collection.

Oversee a designated 'patch' of residential and non-residential accounts.

Ensure compliance with the pre-court action protocol.

Achieve collection targets in a challenging environment while supporting vulnerable residents.

Provide advice and referrals to support agencies.

Identify and implement best practices for arrears recovery within the team.

Process payments over the phone and address customer inquiries.

Experience

Proven experience in customer interaction via phone or email.

Demonstrated ability to manage and monitor rent arrears to meet targets.

Background in housing management.

Proficient in using Northgate and other office software.

Qualifications

Essential: 5 GCSEs at Grade C or above, including Maths and English, or equivalent.

Requirements

Ability to ensure all customer interactions are positive and professional.

Computer literacy and numerical proficiency.

Excellent written and verbal communication skills.

Willingness and flexibility to work as part of a team to meet deadlines and provide cover as needed.

Analytical, highly organized, logical, and methodical approach.

Additional Information

Working hours: 36 hours per week

Application deadline: 3rd October 2025, apply ASAP.

Original job Rent Service Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Rent Service Officer

Job Description - Rent Service Officer

2-month contract position with a local authority

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