Rent Service Officer

2-month contract position with a local authority

• Collaborate with a dynamic Rent Service Team to optimize rent and arrears collection.
  


• Oversee a designated 'patch' of residential and non-residential accounts.
  


• Ensure compliance with the pre-court action protocol.
  


• Achieve collection targets in a challenging environment while supporting vulnerable residents.
  


• Provide advice and referrals to support agencies.
  


• Identify and implement best practices for arrears recovery within the team.
  


• Process payments over the phone and address customer inquiries.
  

• Proven experience in customer interaction via phone or email.
  


• Demonstrated ability to manage and monitor rent arrears to meet targets.
  


• Background in housing management.
  


• Proficient in using Northgate and other office software.
  

• Essential: 5 GCSEs at Grade C or above, including Maths and English, or equivalent.