Repairs Administrator

Your new company
My client is recruiting for a fantastic opportunity to join their team as a Repairs Administrator on a temporary basis.

Your new role
You'll play a key part in the operational and administrative management of reactive repairs orders, helping to ensure high-quality, value-for-money services are delivered to residents. This role involves coordinating works, managing repair orders, and supporting both contractors and customers to resolve issues efficiently.

• Coordinate works between residents and contractors, resolving site issues
• Monitor and manage repair orders through to completion, keeping stakeholders updated
• Handle customer repair issues to prevent escalation
• Support the customer contact centre with repair queries and first contact resolution
• Raise orders and invoices to support budget compliance
• Take and circulate meeting minutes

What you'll need to succeed

• Experience managing a high-volume caseload in a reactive repairs environment
• Knowledge of housing repairs, including regulatory requirements
• Ability to coordinate works related to damp, mould, leaks, and structural damage
• Strong stakeholder collaboration skills
• Experience supporting vulnerable residents and resolving complaints empathetically
• Proficiency in housing management software - Northgate, CRM and Microsoft Office
• Strong attention to detail and administrative skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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