Repairs Assistant

Castlefield Recruitment are currently recruiting a Repairs Assistant for a housing association in Greater Manchester. This is a 12-month contract, with possibility of being made permanent, paying £27,000 - £28,000 per annum. Office attendance will be required three days per week, with two days working from home.

The role:

• Serve as the initial point of contact for customer repair inquiries, ensuring that accurate information is gathered and recorded during customer interactions.
• Handle incoming repair inquiries, demonstrating patience and the ability to listen to determine the best course of action
• Provide administrative support to Surveyors, ensuring that planned works programme works are effectively communicated to tenants
• Provide general administrative support such as raising invoices, tasks and orders

What you need:

• Experience of working in a repairs related customer service position, ideally within social housing
• Strong communication skills