Repairs Coordinator

• Location: Sheffield S2
• Job Type: Full-time, Office-based

Join our team as an RMS Coordinator, where you will support Team Leaders across various departments including Responsive Repairs, Planned, HM&E, and Voids teams. This role is crucial in ensuring that resources are aligned with operational activities, contributing to high performance and continuous improvement in our Sheffield S2 office.

• Oversee the assignment of repairs using an electronic diary system.
• Manage the scheduling of repairs to ensure jobs are completed efficiently and records are kept accurate.
• Access and update various IT systems to ensure appropriate resource assignment.
• Gather information on operatives' availability and job assignments.
• Maintain both electronic and paper records, including asset management and safety information.
• Handle incoming calls professionally, resolving specific and general inquiries.
• Make outbound calls to resolve issues or update customers and workforce.
• Collaborate with Team Leaders and other officers to monitor and improve performance.
• Prepare professional communications to colleagues, partners, and customers.
• Organize and prioritize workload, responding to customer demands and planned work.
• Diagnose and assign repairs using a diagnostic system or individual knowledge.
• Coordinate subcontractors through contractor portals and manage related administration.
• Keep customers/tenants informed about the progress of work.

• Excellent written and verbal communication skills.
• Good diagnostic and problem-solving skills.
• Knowledge of operational repairs and maintenance services.
• Ability to work independently and as part of a team.
• Proficiency in IT systems and data management.
• Practical experience using IT for operational requirements.
• Experience in data input and database maintenance.
• Flexibility and responsiveness to change.
• Understanding of equality, diversity, and inclusion.
• Awareness of safeguarding children, young people, and vulnerable adults.
• Commitment to high standards of quality and customer service.
• Positive approach to continuous improvement and change.
• Willingness to engage in learning and development.

• Competitive salary.
• Office-based role with free parking and easy access via public transport.
• Opportunities for continuous learning and development.
• Engage in cultural and transformational changes to achieve service aims.

To apply for the RMS Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.