Repairs Coordinator

Adecco - Housing are on the lookout for an exceptional Repairs Coordinator. You'll play a key role in ensuring homes are safe, well-maintained, and quickly relet to a high standard. You'll be the first point of contact for residents on a range of housing issues, delivering excellent customer service and helping us meet our health and safety obligations.

The housing provider believes that every interaction with their residents is an opportunity to make a positive impact. That's why they are committed to empowering our front-line teams to deliver responsive, connected services-backed by efficient and flexible support systems.

We're here to create sustainable homes and thriving communities-places where people feel safe, valued, and at home. Our mission is to be a trusted landlord, known for well-maintained homes, excellent service, and a genuine commitment to resident well being.

Location:Minimum three days a week on-site, with attendance at training, meetings, and events as needed.

Contract: Temporary with the view to go Permanent

Start Date: ASAP

• Providing friendly, responsive support to residents as part of our front-line Customer Lead team.
• Coordinating repairs to ensure they're completed on time, within budget, and to a high standard.
• Building strong relationships with contractors to ensure quality, value for money, and resident satisfaction.
• Supporting the quick turnaround of empty homes, ensuring they meet our re-let standards.
• Helping to maintain compliance with health and safety requirements by coordinating access and keeping records up to date.
• Managing repair-related complaints and disrepair cases, working closely with the wider Operations Team.
• Ensuring repair data is accurate and up to date, and that invoices are processed promptly.

• High tenant satisfaction with repairs completed right first time.
• Effective management of disrepair cases and minimised complaints.
• Consistently meeting void turnaround targets.
• Strong contractor relationships and well-managed workloads.
• 100% compliance with health and safety requirements.
• Positive feedback from residents thanks to clear communication and proactive problem-solving.

Behaviours:

• A strong communicator with a can-do attitude and a passion for customer service.
• Organised and adaptable, with the ability to manage your own workload and switch between tasks.
• A team player who's also confident working independently.
• Someone who's always looking for ways to improve services and support our communities.

Skills & Experience:

• Confident using Microsoft 365, Omniledger, and XTag.
• Experience in a housing or support setting.
• Empathetic and a good listener, with strong problem-solving skills.
• A keen eye for data accuracy and quality.

Qualifications:

• A Level 3/4 qualification in Housing or Housing Maintenance-or a willingness to work towards this within 12 months.

We're looking for someone who:

• Takes ownership of issues, even outside their direct remit.
• Learns from feedback and seeks continuous improvement.
• Embraces change and looks for ways to streamline processes.
• Keeps systems and data accurate and up to date.
• Works collaboratively and supports colleagues across the organisation

We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.

Don't miss out on this fantastic opportunity to join our team as a Repairs Coordinator click 'Apply' now!