Repairs Planner

Location: Croydon
Type: Office-based, Monday to Friday
Hours: 8:00 AM – 5:00 PM (1-hour lunch)
Rate: £16.91 per hour (Umbrella, paid weekly – Fridays)
Contract: Temp (3–6 months) to Perm
Overtime: Available if pre-approved by your manager

As a Repairs Planner, you'll be responsible for scheduling and coordinating repair works for operatives, ensuring efficient use of resources and high-quality service delivery to clients within the social housing sector.

• Schedule and manage daily workloads for up to 20 operatives.

• Monitor and allocate emergency jobs promptly to meet performance targets.

• Liaise with surveyors to authorize job variations.

• Provide a high standard of face-to-face service to clients.

• Achieve daily targets of a minimum of 60 job allocations.

• Handle calls and emails regarding repair issues and updates.

• Maintain accurate and timely updates on the internal system.

• Foster effective relationships with operatives, clients, and suppliers.

• Diagnose repair issues using questioning and listening skills.

• Manage the incoming repair inbox and allocate tasks appropriately.

• Experience in housing repairs and social housing environments.

• Solid background in repair and maintenance work.

• Proficient in using job planning/scheduling systems.

• Understanding of trade types and typical repair job scopes.

• Knowledge of Work-in-Progress management, jeopardy planning, and extension of time applications.

• Familiarity with realistic trade job durations.

If you are interested in this position, please send your CV to Lizzie Lee.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.