Reservations Agent

Reservations Agent

Temp to Perm

Monday to Friday

40 hours a week

4* Hotel

Must have reservations experience

What you will do: Reservations Agent

Your responsibilities will include but are not exclusive to:

• Responding promptly to all phone, email, and online reservation inquiries.
• Accurately inputting and updating guest reservations in the hotel’s reservation system.
• Providing detailed information about room types, packages, rates, and amenities.
• Upselling room categories and additional services to maximize revenue.
• Coordinating special requests and communicate them effectively to relevant departments.
• Maintaining knowledge of hotel operations, promotions, events, and local area offerings.
• Ensuring all guest interactions are handled with grace, professionalism, and discretion.
• Handle cancellations, modifications, and no-shows according to policy.
• Assist with group bookings and collaborate with sales or events teams as needed.