Resident Advisor

A Local Authority in West London is seeking a Resident Advisor to join their Resident Services team. This temporary role is set to begin immediately and will last for an initial period of three months (potential for extension) Payrate £19.36 per hour (PAYE) or £24.00 (Umbrella)
Please note: this is an entirely office based position, working pattern Mon – Fri, hours 09:00 – 17:00.

As Resident Advisor, you will provide exceptional service to residents who visit or contact the Council via face-to-face, telephone, and various digital channels such as chat, social media, and email.

Your goal will be to deliver efficient and accurate assistance, addressing a wide range of council and partner services at the first point of contact, ensuring seamless interaction with back-office departments.

Responsibilities:

• Delivering excellent customer service to residents
• Advising on a diverse range of council and partner services
• Resolving queries at the first point of contact
• Ensuring smooth interface with back-office departments

Candidate Profile:

• Experienced customer service officer with a solid understanding of council services
• Primarily face-to-face role, with some administrative and call centre tasks
• Effective communication skills across all access channels
• Ability to remain calm and professional under pressure
• Solution driven.
• Proficient in using information and communications technology to access and convey information
• Experience in a customer service centre or similar environment, delivering high-quality services
• Skilled in handling challenging customers
• Excellent customer service skills
• Experience working for another local authority an advance.

Interviews to take place immediately with a view to an immediate start thereafter.

Please note that this position is subject to vetting checks. Only shortlisted applicants will be contacted.