Resident Involvement Officer

Job Title: Resident Involvement Officer
Location: Hybrid – Croydon base (1 day/week in office) with travel across South London/Bromley
Contract: Until end of September 2025 (likely to extend until December)
Pay Rate: £21.37 PAYE / £27.14 Umbrella
Interviews: ASAP via Microsoft Teams
Start Date: Immediate

About the Role

My client, an established Housing Association looking for a passionate and proactive Resident Involvement Officer to join their small, dynamic team of three. Reporting to the Resident Involvement & Scrutiny Manager, you’ll play a key role in delivering our Resident Involvement Strategy across the region. You’ll empower residents to engage with our services, support resident-led scrutiny, and help shape the future of housing services at Clarion.

Key Responsibilities

• Promote and deliver the Resident Involvement Strategy at a regional level.
• Coordinate and facilitate a range of resident involvement activities, including scrutiny panels and engagement events.
• Act as the main point of contact for local involvement opportunities, training, funding, and events.
• Maintain accurate records of involved residents and produce regular reports aligned with KPIs.
• Champion digital engagement tools and techniques to broaden resident participation.
• Manage funding allocations to local groups, ensuring compliance with monitoring and auditing requirements.
• Support regional compliance with the regulatory framework through evidence gathering and verification.
• Organise and deliver resident engagement days, partnership events, and conferences
• Lead on the setup and support of Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups.
• Provide data and research to support the Resident Scrutiny Committee’s annual review.

Requirements:

Essential

• Strong communication skills – verbal, written, and presentation.
• Excellent interpersonal skills with the ability to engage and support residents of all confidence levels.
• Analytical mindset with the ability to interpret and present performance data clearly.
• Team player with the ability to work independently and across departments.
• Organised and self-motivated with strong IT skills (Word, Excel, PowerPoint).
• Flexibility to work non-standard hours and travel across the region as needed.
• Experience in Resident Involvement, Community Development, or Housing.

Desirable:

• Project management experience.
• Experience delivering training to internal teams or customers.
• Familiarity with residential support groups and stakeholder management.
• Previous use of Smart Serve.
• Car driver (preferred).