Resident Involvement Officer

Large Housing Association requires a Resident Involvement Officer to support the delivery of the resident involvement and engagement strategy.

You will ensure that there are a range of opportunities for residents to get involved in shaping service design, and in scrutinising, challenging and ultimately helping the organisation to improve services as a landlord.

Responsibilities:

You will assist the Resident Involvement Manager to coordinate the planning and delivery of the involvement programme, engaging with a range of groups and residents to get their feedback in line with housing regulations such as the Tenant Empowerment Standard.

With a 'can do’ approach, support the delivery of a wide-ranging programme of resident involvement activities such as supporting resident and tenant associations and local groups; across neighbourhoods that maximises the opportunity for a diverse range of residents to get involved.

Undertake administrative and forward planning responsibilities to ensure the smooth running of meetings, events, training sessions etc.

Actively recruit residents to involvement and scrutiny activities through ongoing promotions and liaison with staff to encourage them to identify interested residents.

Support staff in organising resident involvement activities, helping to embed resident involvement.

A willingness to work evenings and weekends to deliver the expectations of the role, as and when required.

Experience and skills:

Knowledge of the statutory and regulatory requirements for housing associations about involving and empowering residents and implementing best practice approaches.

Experience of working with residents and customers to deliver service improvements benefits for all residents and customers.

Excellent written and verbal communication and presentation skills including ability to prepare and deliver reports to Managers.

Excellent communication (including written) and presentation skills to build rapport with residents and internal/external stakeholders.

A proven ability to think creatively, problem-solve and work on own initiative.

Good stakeholder management and the ability to handle challenging behaviour and situations.