Resident Liaison Officer

Job Title – Resident Liaison Officer
Location – Merton
Contract – Temporary contract until the end of November
Hours – Full-time
Role summary –
We are currently recruiting for a Resident Liaison Officer to join our client's housing team in Merton. In this role, you will act as a key link between the organisation, contractors, and residents. You will play a crucial role in maintaining positive relationships, supporting stakeholder communication, and facilitating smooth service delivery.
Salary – £23.23 per hour Ltd
Key Responsibilities:

• Lead on local service resident engagement strategies and analyse service improvement data.
  • Coordinate customer responses by collaborating with local housing teams and contractors.
  • Manage stakeholder communication and produce materials using various methods.
  • Represent the Housing Neighbourhood Team at meetings and lead smaller project teams.
  • Assist with the handover of Regeneration properties and maintain GDPR compliance.

Requirements:

• Experience in a front-line customer-focused role within social housing.
  • Strong stakeholder engagement and project coordination skills.
  • Excellent written and verbal communication abilities.
  • Ability to analyse data and present findings effectively.
  • Flexible to travel and attend meetings outside normal working hours.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on or send an email to .uk