Resident Liaison Officer

Are you an experienced RLO based in London looking for their next long term freelance contract?

We are working with a specialist contractor to find an Resident Liaison officer to work as part of a team that will deliver a relcad/refurb project for the next 12 months.

Duties:

• Act as the primary point of contact for residents, addressing their concerns and queries promptly and effectively.
• Proactively communicate project updates, planned works, and potential disruptions to residents.
• Organise and attend regular resident meetings, providing updates and opportunities for feedback.
• Resolve complaints and disputes fairly and efficiently, seeking to find amicable solutions.
• Maintain accurate records of resident interactions, concerns, and resolutions.
• Work closely with the project team to identify and mitigate potential sources of disruption to residents.
• Promote positive relationships between the project and the local community.
• Contribute to community engagement activities to build trust and understanding.

Requirements:

• Proven experience in a resident liaison or similar customer-facing role, ideally within the construction industry.
• Excellent communication and interpersonal skills with the ability to build rapport and trust.
• Strong problem-solving and conflict-resolution skills.
• Excellent organisational and administrative skills, with the ability to maintain accurate records.
• A proactive and positive approach to community engagement.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.