Resident Liaison Officer

Resident Liaison Officer - Coventry (Short-Term Contract)

Are you a people person with excellent communication skills? Do you thrive in a dynamic environment and enjoy making a positive impact on communities?

Our reputable Housing Association is seeking a dedicated and proactive Resident Liaison Officer to join our team in Coventry on a short-term contract, starting 19th June 2025.

About the Role:

As a Resident Liaison Officer, you will be the primary point of contact for residents during upcoming housing improvement works. Your key responsibilities will include:

• Building positive relationships with residents and addressing their concerns.
• Providing clear and timely information about planned works, potential disruptions, and progress updates.
• Acting as a crucial link between residents, contractors, and the housing association.
• Managing and resolving resident inquiries and complaints efficiently and empathetically.
• Conducting pre-entry surveys and post-completion resident satisfaction checks.
• Ensuring residents are fully supported throughout the duration of the works.

About You:

We are looking for someone with:

• Proven experience in a resident liaison, customer service, or community engagement role, ideally within a housing or construction setting.
• Exceptional interpersonal and communication skills, both written and verbal.
• A compassionate and understanding approach to resident needs.
• Strong problem-solving abilities and a proactive attitude.
• Excellent organisational skills and the ability to manage multiple priorities.
• A full UK driving license and access to a vehicle (desirable).
• Knowledge of Coventry and its communities (desirable).

What We Offer:

• A challenging yet rewarding short-term contract.
• The opportunity to make a real difference to residents' lives.
• A supportive team environment.
• Competitive remuneration (details available upon application).

Start Date: 19th June 2025

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.