Resident Liaison Officer

We're Hiring: Resident Liaison Officer – North London

Our client is seeking a passionate and proactive Resident Liaison Officer to join their team and play a vital role in shaping customer experience and stakeholder engagement.

This role is all about putting residents first—ensuring their voices are heard, their concerns addressed, and their satisfaction prioritised. As the key link between our client, contractors, and residents, you’ll help deliver responsive, high-quality services that make a real difference in the community.

Key Responsibilities:

• Lead and support local resident engagement strategies
• Analyse customer data to inform service improvements
• Coordinate responses across housing teams and contact centres
• Manage clear, effective communication with all stakeholders
• Represent the Housing Project Team and lead smaller project groups
• Ensure compliance with GDPR and industry standards

What We’re Looking For:

• Strong background in customer-facing roles within social housing
• Experience in project management and stakeholder engagement
• Excellent communication, analytical, and organisational skills
• A proactive, problem-solving mindset with a passion for community work
• Flexibility to travel and attend meetings outside standard hours

If you're someone who thrives on building relationships, driving service excellence, and making a tangible impact in residents' lives, we’d love to hear from you.